Shipping policy

Our current shipping rates (in USD) are:

USA Shipping: Flat $20 rate, tariffs are prepaid.

Rest of the World: Flat $20 rate.

Australia and New Zealand: $10 or Free Shipping on orders above $100.

All orders are shipped from China. We fulfil an order via an international shipping agent. The courier is China EMS, or other couriers where necessary. You will be notified with a tracking number when your order is on its way. You can track your order at 17TRACK or other tracking websites. If you have any questions or concerns about your shipping situation, please email us.

Due to packaging requirements, teaware orders may take a slightly longer time to fulfil.

Please note that we are not responsible for any duties, taxes, tariffs, or additional fees imposed on parcels entering your country. If you require specific declarations or additional information for customs, please leave a note with your order. Sometimes customs will open parcels for inspection, we are not responsible for their actions.

UK Customers: Please note that VAT and any applicable import duties might be collected by UK customs upon delivery. These charges are not included in your checkout total. We recommend checking with your local customs office if you’re unsure about potential import fees.

EU Customers: Please note that VAT and any applicable import duties might be collected by your local customs authority upon delivery. These charges are not included in your checkout total. We recommend checking your country’s import policy for more details.

Custom orders: If you have specifc needs concerning your order, please email us and we will do our best to assist.

Please reach out if there is any problem with your order.